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Hi George,

We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

  1. What is the make and model of the computer?
  2. Have you updated the biometric drivers?
  3. Did you try to create new user account and check to isolate the issue?
  1. In any event, you need the driver for the fingerprint reader. Windows Hello provides the user interface but you still need a device driver for the fingerprint reader. My guess is you would find that it appears as a problem device in device manager and Windows Update will not give you a driver. Here is the Windows 8.1 driver supplied by HP.
  2. Learn how to Enroll a finger print, Register a password protected site, and Access a registered site using your fingerprint reader.
Driver

Kindly follow the below methods and check if it helps.

Method 1:

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Install Fingerprint Driver Windows 10

If you install legacy drivers on Windows 7 or later with Windows Biometric Framework, there is a chance that a future Windows Update could automatically replace the legacy driver with the WBF driver, which could cause your application to not work well. HP Fingerprint Reader Silicon Driver Windows 10 Driver Update. Add support feature to enable two or more fingerprint devices being used at the same time on the.

Hp Fingerprint Driver Windows 7 Download

Update the display drivers through Device manager.

Update biometric drivers

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Please follow the steps given here to uninstall and then reinstall the Display drivers.

a) Press Windows +X keys on the keyboard.

b) Select Device Manager.

c) Find and Biometric drivers and expand it.

d) Right-click the Biometric drivers, and click Update driver software.

e) Follow the onscreen instructions to update biometric drivers.

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f) Reboot the computer and check.

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If the issue persist, follow the below method.

Method 2:

Install the latest updates to the biometric drivers through Windows updates.

  1. Open the Start menu and type Windowsupdate in the search bar.
  2. Click on Windows update and Check for the updates.
  3. Download and install if there are any pending updates to be installed.

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Method 3:

Download Fingerprint Driver Windows 10

The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.

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Making older programs compatible with this version of Windows

You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

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Thank you.